About

Auto Claims Investigations Pty (Ltd)

ACI was established in 2005. ACI has audited more than 70 000 motor claims. We have successfully saved more than R200 million due to our audit process and a further R100 Million in a reduction of claims cost, which the Insurer can measure in terms of Average Repair Cost reduction / Cost of Claim Ratio.

In recent times a reduction in savings has been noticed due to repairers now conforming and understanding the auditing process and ensuring their supplier invoices are valid. However, a shift in repairer “Extras” has been identified concerning Labour and Paint and authorized by the Assessor.
Due to the above, ACI has adapted its process to include additional services. We identify potential overcharges by getting involved with the claim before the Authorization of repairs to ensure a fair and reasonable quote.

In addition to the above ACI has also included a “Part Sourcing” service on out-of-warranty vehicles, as repairers don’t quote for alternate/ second-hand parts due to time constraints. Assessors allow OEM parts, therefore, raising the Cost of the Claim.

ACI has also included Partfinders.co.za to assist in the part sourcing/salvage parts on each claim. Salvage parts on any accident-damaged vehicle are deemed to belong to the applicable Insurer. Through Partfinders.co.za we collect the salvage parts for the possible use of future claims or to sell back to the Trade as many parts can be repaired. This also helps to monitor the repair process. When Partfinders do not receive a salvage part, we are immediately notified and will do the necessary reconciliation of the Final Costing.

ACI offers a wide range of services, not only auditing post repairs but also ensuring claims pre-authorization is fair and reasonable.

Services offered by ACI Include:
• Pre-Authorization checks and sourcing of parts
• Audits of Final Repair Calculation
• Do a Work-in-Progress
• Part Sourcing on Out of Warranty Vehicle
• Collection of Salvage Parts after repairs have been done

ACI can save you between 7% and 10% per claim and assist in reducing the average Cost per Claim by a further 7% to 10%. Total saving of 14% to 20% per claim. To start saving and reducing your average cost per claim, call us today on 0861114339 or aci@aci.co.za.

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